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A multi award-winning airline, Fastjet has received both regional and international accolades for innovation, customer service and design strategy, to name but a few. Most recently the Skytrax World Airline Awards, the Air Transport World Awards and World Travel Awards named fastjet Africa’s Best- and Africa’s Leading Low-Cost and Value Airline.
Fastjet's new FlexiFlyer fare option allows unlimited flight changes with no change fee. So if you haven't locked down your travel plans, book FlexiFlyer for travel flexibility and a generous baggage allowance, airport lounge access, dedicated check-in, priority boarding and more.
Fastjet is an affordable airline for everyone. All Fastjet flights include a free baggage allowance and complimentary light snack and refreshment.
Fastjet is a multi-award-winning African low-cost airline that began flight operations in 2012. Its awards include, Leading African Low-Cost Carrier World Travel Awards 2016, 2017, 2018 and 2019, and Skytrax World Airline Awards Best Low-Cost Airline in Africa 2017. Dedicated to making air travel in Africa more affordable, accessible and reliable, it is the best airline to help you explore southern Africa. Since commencing operations fastjet has flown over 3,5 million passengers and has established itself as a punctual, reliable, and affordable low-cost carrier.
Fastjet currently operates Embraer 145 aircraft. These aircraft offer a seat choice of either a window or aisle seat. This eye-catching fleet can easily be seen in the distance owing to their distinct parrot logo and touches of bright red and yellow on the aircrafts' wings and engines.
Checked baggage allowances will vary according to the fare option selected. A ValueFlyer fare includes one (1) piece of checked baggage, whilst a FlexiFlyer fare includes two (2) pieces of checked baggage. Checked baggage allowance is based on a piece concept with a prescribed weight of 23 kg per piece. Customers may purchase one (1) additional piece of checked baggage. Checked baggage allowance is interchangeable with sports equipment or musical instruments.
Customers are permitted to purchase one (1) additional piece of checked baggage. Fastjet recommends customers pre-purchase this via Manage My Booking on www.fastjet.com, the Call Centre or at a Fastjet shop. Additional checked baggage purchased at the airport will be charged at a premium rate.
Each piece of checked baggage is limited to 23 kg with excess weight permitted at a fee and subject to availability up to a maximum of 32 kg.
Fastjet Baggage Allowances
• ValueFlyer fares include one (1) piece and FlexiFlyer fares include two (2) pieces of checked baggage, at a maximum weight of 23 kg each. Customers may travel with one (1) additional piece of checked baggage. Checked baggage may include sports equipment or musical instruments.
• If your bag exceeds 23 kg, you will be charged extra for each additional kg.
• Please make sure your checked bags are within the prescribed dimensions.
• Oversized bags presented as checked baggage will be charged an excess rate provided that the bag is within the acceptable dimensions prescribed by the airport operators.
• For safety reasons, no single item can exceed 32 kg or a combined dimension of 81 x 119 x 119 cm.
• Pre-book your baggage online (up to one (1) hour prior to your flight departure) via the Manage my Booking option on the Fastjet website, through the call centre or at a Fastjet shop and save.
• There is NO refund or partial payment if your checked bag weighs less than the permitted weight per piece.
• Travel systems (baby stroller or pram) and up to two mobility aids fly FREE OF CHARGE.
Fastjet permits Customers to travel with Smart Bags provided the lithium battery is disconnected and removed at the check-in counter. The bag must adhere to the size and weight restrictions mentioned above. The battery must be carried with you into the aircraft cabin. For safety reasons, if a customer is unable to remove the battery Fastjet won't accept it for carriage. This is in line with IATA Dangerous Goods Regulations.
Fastjet check-in desks open two (2) hours before the scheduled departure time and close exactly 40 minutes before the scheduled departure time.
You will need to provide proof of identification and your credit card (if it was used to pay for the booking) at check-in.
The airline does not at this stage offer online check-in.
If you arrive at the check-in desk late (less than 40 minutes before departure) you will be denied boarding. Fastjet tickets are non-refundable in the event of late arrival or when you are unable to fly due to personal circumstances. Fastjet will consider a refund request in the unfortunate event of the death or hospitalisation of a booked customer. Documentation proving such will need to be submitted along with the refund request.
Snacks and Refreshments
Fastjet offers a complimentary snack on most flights. Additional items of your choice and for your enjoyment will be on sale.
Each Fastjet customer will find the latest copy of Fastjet Places Magazine in the seat pocket in front of them. In many cases, complimentary newspapers are also provided at the airport for your reading pleasure.
Mobile phones and any device using wireless data services can be used when at cruising altitude, only if the flight safe mode is enabled. Cabin crew will advise when these items can and cannot be used.
Fastjet offers affordable flights to and from these popular southern African destinations – South Africa and Zimbabwe.
Harare - Johannesburg
Harare - Victoria Falls
Harare - Bulawayo
Bulawayo - Johannesburg
Johannesburg - Harare
Johannesburg - Bulawayo
|Hub airport:||Robert Gabriel Mugabe International Airport (HRE)|
|Inflight magazine:||Fastjet Places|
The information on this page is correct as of date of publishing. While every effort is made to keep information as fresh as possible, Travelstart takes no responsibility for any of the information being out of date or incorrectly noted.
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